SHIPPING AND RETURNS

Order Status

Registered customers and customers who have made a purchase as a guest can request the status of all orders made by sending an email to onlineshop@nostrasantissima.com

Order Changes

We remind to our customers that once an order has been placed for available items, no changes can be made to this order. Orders placed separately will be shipped separately.

Shipping Fees

Nostra Santissima Srl is an online store based in Italy. You can find any information regarding shipping times and costs in the section below:

Italy

Shipping is always free throughout Italy.
For the majority of domestic Nostra Santissima Srl deliveries, delivery within 24-48 hours from the order date.

EU Countries

For the member countries of the European Union the shipping costs are € 20, and it is free for orders over € 200.

Nostra Santissima Srl deliveries in most countries in 2-3 working days.

Extra EU Countries

Nostra Santissima Srl delivers almost in every country in the world, guaranteeing maximum speed and accuracy in shipping.
The shipping costs are € 30. Nostra Santissima Srl deliveries in most countries in 2-3 working days.
Nostra Santissima Srl will not be responsible for taxes or customs duties outside the European Union.
For more information you can contact customer service at:
onlineshop@nostrasantissima.com

RETURNS

Right of Withdrawal

1. Nostra Santissima Srl offers its customers the “satisfaction or money back guarantee”. If you are not satisfied with the goods received, you can send it back. You will be reimbursed as required by current legislation. The law (Legislative Decree 185/99) establishes a useful deadline for making use of the right of withdrawal quantified in 10 days from receipt of the goods. Making use of this guarantee is simple, just follow the procedure below:
Send an e-mail to the e-mail address onlineshop@nostrasantissima.com within 10 days of receipt of the goods declaring the wish to exercise the right of withdrawal and writing the product and the order number.
Products must be returned by post or express courier to the following address:
Nostra Santissima Srl – Via Trasvolatori Atlantici, 42 – 44124 Ferrara – Italia.
Transport costs for returns remain the responsibility of the customer.
With the exception of the provisions of point 2, the transport costs for returns are charged to the customer.
The product must be returned whithin a further period of 15 days.
Products sent beyond the deadlines set in our warehouse without the above requirements cannot be reimbursed.
The product must be returned:
– correctly packed in its original packaging, in perfect condition for resale (not damaged, damaged or soiled) and equipped with all its accessories and documentation;
– equipped with the Transport Document (present in the original packaging) in order to allow Nostra Santissima Srl to identify the Customer (order number, name, surname and address);
– without evidently showing signs of use other than those compatible with carrying out a test of the same, that is that it does not bear a trace of prolonged use (of more than a few minutes) exceeding the time necessary for a test and that it is not in one was such as not to allow its resale.
To exercise the right of withdrawal, moreover, you will have to choose between one of the following possibilities:
– Replacement of the goods. Should you wish to replace the goods purchased with another product, it must be returned to Nostra Santissima Srl – Via Trasvolatori Atlantici, 42 – 44124 Ferrara – Italia, agreeing with the customer service on the new product to be obtained as a replacement.
– Cash back credit. The refund covers the price of the product purchased and will be made within 30 days of receipt of the returned goods. The only costs to be borne by the customer are those relating to the return of the goods.
Once the goods reach our warehouse, they will be examined to assess any damage or tampering not caused by transport.
In the event that the customer has benefited from a promotion valid only beyond a certain expense threshold, and if the order remains in whole or in part, the goods remaining in its possession is of a value lower than the expense threshold, the value of the promotion will be withheld from the amount reimbursed.

2. Return of defective goods
In the case of defective goods, send an e-mail to the e-mail address onlineshop@nostrasantissima.com within 10 days of receipt of the goods, and send the products within 15 days after having received the email to Nostra Santissima Srl – Via Trasvolatori Atlantici, 42 – 44124 Ferrara – Italia
Only in the case of defective goods, the costs of redelivery for the replacement of the product will be borne by Nostra Santissima Srl.